Support Documents

Possibility 1: Open up the accounting connector and open the settings. There is a tab called "accounts", there is a date field that says "Im...

This means that the current version of Sage that your company file is associated with does not match the version of the Accounting Connector. Step 1 to c...

Hit the down arrow on Details bottom left of error message box, highlight error message, Copy (ctrl c), create a feedback ticket from your site and pas...

If you get an error similar to the following when running the Accounting Connector Sync after running the update.  This error means update ran but...

Problem: Receiving a message similar to: Invoice 999-1 was not found in Sage for customer LastName,FirstName. This can happen if the invoice has been mo...

If you've recently changed the password for a specific ServiceBox username, and try to engage the accounting connector, you may experience this message:...

If you get this message when trying to sync invoices from ServiceBox to Sage, please try disabling fast posting in Sage. To do this follow the following ste...

If you get a message indicating that the invoice could not be found for a specific customer but that an invoice exists with the same number under a differen...

Due to the complexity in dealing with payments with the integration to Sage we are unable to import payments outside of the current fiscal year. Please ensu...

This message means we are getting an error trying to set the customer on an invoice to the Sage customer that is linked to the ServiceBox customer. The like...