Support Documents

Question If you have included a markup percentage for unit costs in your ServiceBox Settings, you will notice that the markup percentage is not displaye...

There are two ways to schedule multiple technicians/Users to a Work Order.  Option 1: Through the Scheduler.   In the scheduler there are two views:...

When creating a new Work Order, ServiceBox forces me to Assign an employee/User to be responsible for the Work Order, but does not force me to Schedule a te...

When searching for work orders, eg  Closed ones.  The most recent ones are at the bottom, and older ones at top.  Can this be reversed? Absolutely this ...

If I have a job I scheduled for Friday at 10am,  but open the work order and do it today, I can edit and close the work order, but it is still in the calend...

Is it possible to make it mandatory that each closed work order has attachments before it can be closed? This feature exists in ServiceBox.  If you go t...

We have alerts set up within our Work Order Settings but our techs aren't getting any notifications?  Is there something wrong with ServiceBox? Once...

When we create a work order from time and materials from the WO, the system automatically lumps everyones time into "journeyman". It doesn't s...

One of my guys checked in and checked out of a work order but it didn't post his Time. It shows in the activity feed that he checked in and out but it&#...

We have found that in a lot of cases, the workflow causes you to have to go back into the Work Order once the invoice is set to Paid or submitted and adjust...