In an effort to enhance user experience and ensure continuous improvement, Service Box has introduced a Feature Request page. This new addition allows users to suggest, discuss, and vote on new ideas or features they would like to see implemented in the platform.
How to Access the Feature Request Page:
To access the Feature Request page, follow these simple steps:
1. Login to ServiceBox: Begin by logging into your Service Box account.
2. Navigate to Your Username: Click on your username located in the top right corner of the screen.
3. Select Feature Request: From the dropdown menu, click on the 'Feature Request' button.
Understanding the Feature Request Page:
Upon entering the Feature Request page, you will be greeted with a list of customer-submitted feature requests. These requests are categorized and color-coded based on their status, making it easy to understand their progress at a glance. The statuses include:
- Need More Opinions: Requests that require additional user feedback.
- Under Review: Features currently being evaluated by the tech team.
- Planned: Features that have been planned but are not yet released.
- In Progress: Features that are actively being developed.
- Live: Features that have been implemented and are now live.
- Closed: Requests that have been officially closed, either because they do not align with Service Box’s business needs or due to technical constraints.
- Merged: Similar feature requests from different clients that have been combined for ease of review.
Exploring Existing Feature Requests:
The Feature Request page provides several options for users to explore existing features. You can filter the list to see the most trending, most voted, recent, or most discussed features. This functionality allows users to engage in discussions, add comments, and see what other clients are requesting.
Submitting a New Feature Request:
If you have a new idea or feature suggestion, you can easily submit it on the Feature Request page. Here’s how:
1. Add Your Idea: On the left side of the page, there is a column labeled 'Add Your Idea'. Start by entering a short, descriptive title for your suggestion.
2. Provide a Detailed Description: Include as much detail as possible in the description to explain why this feature would be beneficial for your business and others.
3. Attach Files: If you have any reference materials or examples, you can attach them to provide additional context.
4. Enter Your Name and Email: Make sure to enter your name and email address. We may want to follow up with you to make sure we understand the idea.
Note that you must be signed up with FeedBear, the software integrated with Service Box to manage the feature request board. If your email address is not recognized, you will be prompted to sign in to FeedBear.
Click here to signup with feedbear: https://servicebox.feedbear.com/boards/feature-request Conclusion:
The Feature Request page is designed to keep the development process transparent and inclusive, ensuring that the tech team is aware of user needs and preferences. By participating in the feature request process, you can contribute to making Service Box more intuitive and tailored to your business needs. So log in today, explore and vote the existing requests, and submit your ideas to help shape the future of Service Box!