One of the most common questions we get from our clients is how long it will take to train their team on ServiceBox. The answer to this question varies depending on what each person will be doing within the system.
For most office staff members who will be working in ServiceBox, two one-hour "Administrator Training" sessions should suffice. However, some employees may only need one hour of training if they will be performing the basics within the system, such as setting up work orders, scheduling them, and converting them to invoices as needed. These individuals may also need additional training in areas such as vendor ordering and quote production.
Senior managers or owners who will be using ServiceBox will require more in-depth training. They will need to learn how to produce quotes, understand job costing, use the pricebook for custom pricing, manage inventory, and understand the GPS mapping system for routing.
For technicians who will be using ServiceBox in the field, preparation time can take anywhere from 30-45 minutes. They will need to be trained on how to use the software on their device, how to execute a work order, maintain their timesheet properly, and send To Do's to themselves or other team members for task completion.
General technician training typically lasts for an hour, and is conducted for groups of technicians. These sessions can be noisy and busy, so we find that they typically take between 45-60 minutes to complete. It's best to schedule these sessions first thing in the morning before technicians begin their day or at the end of the day before they go live with ServiceBox. This way, they can retain and immediately use the training they have received.
In conclusion, the length of time it takes to train everyone to use ServiceBox varies depending on their role within the system. However, with proper training and preparation, all team members should be able to use ServiceBox effectively and efficiently to help improve your company's workflow and productivity.