FAQ

Finding Missing Quotes - FAQ
If quotes are not displayed in your list, it may be that they have been automatically expired due to a setting. You can see them if you click on the 'e...
Sun, 14 Aug, 2022 at 8:06 AM
How to Edit Quotes - FAQ
If you are unable to edit a quote check the status of your quote whether it is in Draft, Submitted, Awarded etc.(Title of status may vary company to comp...
Sun, 14 Aug, 2022 at 8:07 AM
Charging a "Lump Sum" for Certain Equipment - FAQ
Question Some users have asked how to charge a flat rate for certain equipment (or groups of equipment) in your ServiceBox Quotes and Invoices. This art...
Sun, 14 Aug, 2022 at 8:08 AM
Change override Quote price to be pretax.
If user have the Tax Level on Override feature turned on the override price is pretax. If user don't have it, then it is also pre-tax but there won'...
Mon, 21 Nov, 2022 at 9:02 AM
Merging Multiple Quotes or Work Orders - FAQ
Merging Quotes or Work Orders in ServiceBox is not currently possible, you can use a work around that our existing customers have used.  "Copy Quot...
Wed, 29 Mar, 2023 at 2:13 PM
Why Do My Quotes go Straight to "Expired" after Completing them
Summary: If you're experiencing the issue of your quotes going straight to "expired" status upon completion in ServiceBox, there's a simp...
Thu, 27 Jul, 2023 at 12:23 PM
If I Generate an Email Log Report, will it Indicate Whether the Customer has Opened the Email or Solely if they Clicked on the Portal Link?"
Introduction In today's digital age, businesses rely heavily on email communication to reach their customers effectively. However, the effectiveness of...
Thu, 11 Apr, 2024 at 10:10 AM