Issue:
Some users have encountered an issue where the 'City' and 'Province' fields on their online ServiceBox intake forms are automatically pre-filled, causing confusion and inconvenience for potential customers.
Cause:
The automatic pre-filling of the 'City' and 'Province' fields on ServiceBox online forms is not a bug but a default setting within the platform. This behavior occurs because ServiceBox attempts to simplify the data input process by populating these fields with default values. While this feature may be helpful for some users, it can be problematic for those who want a blank slate for potential customers to fill in their location details.
Solution:
ServiceBox has recognized this issue and has provided a solution for users who want to disable the default pre-filling of 'City' and 'Province' fields on their online forms. Follow these steps to resolve the problem:
- Log in to your ServiceBox account
- Navigate to Settings
- locate "Customer" setting section
- Click on "Portal Intake Form"
- Checkoff following two boxes:
- Do not default City
- Do not default Province
- Save changes
If you encounter any difficulties or need further assistance, don't hesitate to reach out to the ServiceBox support team support@jobboxsoft.com