You set up "Roles" in your site for the security access (what is seen by each Role) as you want/need them to be set up, with our help in your site's "back-end" security area of our programming.  This is a protocol we go through when you sign up for ServiceBox.  Every site comes with two default "Roles" - Admin Users and Basic Users.  If you need more, we create more.  (I usually create a second "Office User" Role when I set up sites that allows for everything the Admin User Role does, except one can not delete anything in the data base.  This is a security issue for some companies, as they want the Admin User Role for only the company owner, or very senior, trusted management.)  Please see the link below for the initial set up of your Basic User Role - Admin User can do everything.